Business process management specialises in improving and optimising business strategies. It covers the whole procedure instead of one task or part.
Moreover, BPM is also a method that helps organise and adapt working systems in a company.
Pros
Simplifies troubleshooting
Operations are abridged because work processes are well distributed among the right employees and provide them with the ability to address issues in their respective sections with higher focus and resources.
Reduces risk
Since employees are strategically positioned, the risks and dangers of the organisation are minimised. Therefore, it leads to concentration, which is properly maintained, and resources are managed correctly. Result: better decisions on predictable issues are made.
Improves the customer and employee's experience
Customers receive better attention to their needs, support, and preferences for the products or services they want.
Employees can develop their professional career at a challenging but rewarding stage.
Cons
Requires rigorous attention
The benefits will continue if it is implemented correctly. Failure to apply methodologies will lead to a loss of funds and other resources. Poor distribution of information can also lead to low quiality analysis.
Can be limited in innovations
Using a BPM system without prior analysis might affect its adaptability to modern technology or new trends.
Lack of communication
Some organisations are concerned that the segregation of workflows and processes may lead to poor communication between employees working in different areas. With good management, this does not happen..